Frequently Asked Questions
022 3969819 Monday to Friday, 10:00 am to 5:00 pm IST
Email - [email protected]
Is it safe to order online?
We take every step to ensure that shopping with us online is safe. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information like your name, address, credit card details etc. entered on our website. This ensures the information passed between your computer and our website cannot be read if it is intercepted. Our technology includes the following features:
- Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
- Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
- Data Integrity - this checks the data being transferred to ensure it has not been altered
Will you price match my item?
As our discounts and promotions are only for a limited time, we do not offer price matching on orders placed outside the promotional period.
Promotion terms & conditions
- Returns and exchanges are subject to Steve Madden India’s return policy.
- Offers are non-transferable and cannot be clubbed with other offers/promotions.
- Steve Madden has the right to cancel or change any promotion at any time without notice and in its sole discretion.
- Promotions may be subject to availability.
- Please note, an on-going promotion may not be combined with any other offers unless explicitly noted.
- Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
- Promotions cannot be combined with employee discount.
- Qualifying promotion amount applies to merchandise only, excluding Gift cards, GST and shipping and handling charges if any.
Where can I find a size guide?
You can find our size guide on each product description page under the 'Size Guide' tab.
Why can't I find my size?
If the size you are looking for does not appear in the 'Select Size' drop down menu, the item is currently out of stock for the required size. We only display available stock on our website.
Why does nothing happen when I click 'buy now'?
This could be happening due to a connection error. To fix the same, kindly close down the webpage, clear your browser history and ensure that cookies and pop ups are enabled.
Do I have to pay a delivery charge?
There’s no applicable delivery charge. You do not have to pay for the delivery.
Can I have my order delivered to store?
Unfortunately, we cannot deliver products to stores as of now.
Can I change my address after placing an order?
Unfortunately, we are unable to change the delivery address on orders once the checkout process has been completed. Hence, we request you to carefully check your order before clicking 'buy now'.
How long will my delivery take?
We aim to deliver your order as soon as possible. Estimated delivery time is provided at the time of placing the order on the checkout page. All delivery times are estimated and are based on working days, this excludes weekends and public holiday.
Why has my order not been dispatched?
This could be because we are currently replenishing our stock. If the item becomes available, it will be dispatched as soon as possible and you will receive a confirmation email. If stock is no longer available, your order will be cancelled. Alternatively, if you paid via bank transfer please allow 3-5 working days for the refund to be processed.
Will this item come back into stock?
We are unable to provide exact dates for if or when an item will be restocked in our stores or online. However, we endeavour to make the items available as soon as possible.
Why has my order been cancelled?
We are sorry if we’ve been unable to fulfil your order. Once an order is received, it is entered into our dispatch database. However, on rare occasions the stock for your order may no longer be available and may result in the order being cancelled. You will not be charged for orders that have been cancelled and if you believe that you have been charged, please contact us.
Please note that we are unable to offer alternative items, therefore if the product is no longer available, the item will be cancelled from your order. If the order/item was part of a promotional offer, this could result in the promotion no longer applying to your order.
Can I exchange my order?
We do not currently offer exchange of products. You may return the product by placing a return request.
How do I return my order?
You may place a return request on the website or by contacting the customer care.
A return request needs to be placed within 30 days of receiving the order. For more details, refer to the Return Policy
Can I return my order to a Steve Madden store?
No, we currently do not have this facility available. For all return requests, kindly place a return request. For more details, refer to the Return Policy
How long will the return take?
Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed. You will receive a confirmation email once your return has been processed with a new tracking number for exchanged goods or a refund receipt.
Can I cancel my order?
You may cancel your order or some items in your order before we bill and ship the items. As a part of our usual business practice, if we receive a cancellation request and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. In case of orders that have already being dispatched, COD orders can be returned at the doorstep and prepaid orders will have to be cancelled on the website.
Can't Find What You're After?
We're sorry you haven't been able to find the answer to your question(s). Our Customer Service team is always keen to help you, so please either call us on the number below or send us an email.
Phone Us: 022 3969819
Email Us: [email protected]