If you modify or use the site in ways that STEVEMADDEN has not approved in writing, you violate our intellectual property rights You may not upload to, distribute or otherwise publish through this site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the site. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission
All trademarks, service marks, and logos, text, copyrightable subject matter, images, graphics, designs and products appearing on this site belong to STEVEMADDEN or in some cases to the party that authorized such use by STEVEMADDEN.
We reserve the right at any time after our receipt of your transmitted order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account. All prices on this site are subject to change without notice. Prices stated at the time the order is placed apply. For information about our shipping and handling see our Shipping Policy on the Site. STEVEMADDEN arranges for shipment of products purchased on the site, but we are not liable for delays in shipments as shipping schedules are estimates and cannot be guaranteed.
The information, services, products offered for sale and materials contained in and/or advertised on the Site, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STEVEMADDEN.IN AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. In addition, STEVEMADDEN.IN and its suppliers do not represent or warrant that the information accessible via the Site is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice. STEVEMADDEN shall not be in default if this site is rendered unusable by forces of nature, war, acts of terrorism, civil commotion, governmental action, fire, storm, flood, explosion, strikes, walkouts, Internet or telecommunications failures, other industrial disturbances, or any other cause beyond our reasonable control. You understand that STEVEMADDEN cannot and does not promise, guarantee or warrant that files you download through the Internet will be free from viruses, worms, Trojan horses or other code that may be destructive. You are responsible for implementing sufficient safeguards for yourself. STEVEMADDEN does not assume any responsibility for your use of the Internet. USE OF THIS SITE IS AT YOUR OWN RISK. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. STEVEMADDEN DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. STEVEMADDEN DOES NOT WARRANT THAT THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. STEVEMADDEN DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING ANY USE OF THE CONTENT OR ACCURACY. STEVEMADDEN MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU ASSUME THE ENTIRE COST OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR IT'S CONTENT. STEVEMADDEN MAKES NO WARRANTY THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS. STEVEMADDEN ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT. All of the information on this site is current only as of the date it is posted.
STEVEMADDEN may have hyper-links on this site to other sites that we think you might find interesting. Such other sites are not under our control and therefore we have not reviewed them and we are not responsible for their content. You click through at your own risk, and STEVEMADDEN makes no representation or warranties about the content, completeness or accuracy of the sites hyper-linked to this site. A link to the site does not imply our endorsement or approval of its content or source.
STEVEMADDEN protects your online order and registration information by using Secure Sockets Layer (SSL) technology. When you register, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password to access account information. In order to protect your personal information further, you should be careful about providing your password to others.
Most products displayed on the Site are available in Steve Madden Company owned retail stores in India while supplies last. In some cases, merchandise displayed for sale on the Site may not be available in stores. Products vary by store. The prices displayed on the Site are quoted in Indian Rupees and are valid and effective only in India. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the Site.
Limitation on Liability
IN NO EVENT SHALL STEVEMADDEN.INOR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF STEVEMADDEN.INHAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. EACH OF THESE LIMITED WARRANTIES IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES MADE TO YOU, EXPRESS OR IMPLIED, AND STEVEMADDEN HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STEVEMADDEN WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE RESULTING FROM THE USE OF A PRODUCT.
Our products are available for sale in many department and specialty stores, as well as other websites. Personal information collected in these other channels is not provided to Steve Madden Ltd. This Privacy Notice does not address the information practices of department or specialty stores or other websites in which our products might be sold. Department and specialty stores, as well as other websites may have their own privacy notices or policies, which you should review when you provide them with your personal information. We are not responsible for the department or specialty stores', or other websites personal information practices.
Use of Information Collected by Us
Steve Madden may collect two types of information when you purchase products and gift cards about users: "Personal Information" (such as name, email address, mailing address, phone number, and payment card information) and "Aggregate Information" (such as information about how many users log on to our Site on a daily basis or frequency of customer visits to Steve Madden Stores). We use customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to make offers to you, to help us target specific products and services to you, and to help us develop and improve our Site and Stores and tailor our Site and Stores to your interests.
Order-related and Promotional, Surveys, Sweepstakes, Electronic newsletters, Mobile Marketing, Blogs, Customer Reviews and Email to a Friend
You agree that SteveMadden.in is authorized to transmit email to you for the purpose of informing you about your particular transaction. In addition, SteveMadden.in and its affiliates may offer electronic newsletters and promotional emails to those who have agreed to receive emails during registration or directly from our email sign up form; mobile marketing communications by submitting your mobile telephone on this website; and you may be able to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions. Unsubscribe and opt out instructions are included in each promotional email. Additionally, you may be able to submit comments to blogs we host on this website as well as Customer Reviews of products you purchase. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter.
You may be able to share certain content from this website with your friends. To send information to your friends, we ask for your friends' and your email addresses. We use this information only to fulfill your request. We do not retain the information you provide in connection with this feature, except to send the requested content. We will not include any other advertisements within the messages sent to your friends.
Information Collected Online by SteveMadden.in and at Our Stores
Individuals may choose to provide personal information through this website, in our Stores and through our Customer Service line. Personal Information is collected online when users voluntarily register with SteveMadden.in to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on SteveMadden.in and when users utilize the "Email to a Friend" feature. We also maintain a record of your product interests and purchases online.
Aggregate Information Collected Online by SteveMadden.in and at Our Stores
Aggregate Information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, frequency of Store visits, Site pages you access most frequently or search terms you enter. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who shopped at SteveMadden.in during a specific time period or the number of people who shopped at our Stores who are 25 years of age is Aggregate Information that does not personally identify a specific user. Both SteveMadden.in and our Stores collect Aggregate Information, as may be permitted by applicable law.
In our Stores, Personal Information may be collected from you in a number of ways, including the following: *When you buy products or obtain services in our Stores, we ask you for information we need to process your purchase or provide you with the services you requested. Depending on the payment method you use, and as permitted by applicable law, we may ask for information such as your name, mailing address, telephone number, driver's license or ID number, passport number, checking account information or payment card information. We also collect information about your purchase, such as the items you bought, the price of the items, the payment method you used and if the product was on sale. We use this information to process your transaction. *When you buy products or obtain services in our Stores, we may ask you to complete a customer satisfaction survey. If you choose to do so, you may provide information such as your name, email address, telephone number, age, gender and other demographic information, in addition to your comments. Providing any of this information is optional. We use the information you provide to improve our products and services, and enhance your shopping experience.
*You may call our customer service line for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.
Other Ways We Obtain and Use Information
In addition to the ways we collect information about you described above, we also may obtain information about you from third parties. We may use your personal information to provide you with products or services you request (such as tailoring services or merchandise returns), enhance your shopping experience and communicate with you about our products, services and promotions. In addition, we may use your personal information for internal purposes, such as fraud and theft prevention, accident reporting, development and administration of our sites and Stores, data analytics, and compliance with our legal obligations, policies and procedures.
Information We Collect by Automated Means
We obtain certain information by automated means when you visit our website, such as the IP address of the device you use to connect to the Internet and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We collect this information through various means, such as "cookies" and "web beacons."
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Without cookies, however, you may not be able to take full advantage of all our site features. For example, if you turn off cookies or refuse them, you will not be able to make purchases on the site.
Certain pages on this website contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.
Information We Share
We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Links to Other Sites
This website may contain links to other sites for your convenience and information; such links may be to advertisers, content providers or other companies who may use our logo and/or style as a result of a co-branding agreement, or other similar agreement. These sites may be operated by companies not affiliated with Steve Madden Ltd. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Steve Madden Ltd., any use of those sites, or the privacy practices of those sites. Steve Madden Ltd. does not control the content that appears on these sites or take any responsibility for their content, nor should it be implied that SteveMadden.in endorses or otherwise recommends such sites or their products or services offered.
How We Protect Personal Information
We implement suitable measures to maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide on this website or in our Stores against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We use Secure Sockets Layer ("SSL") technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from "http" to "https." If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at +91-9222208000
Access and Correction
Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. If at any time you would like us to remove you from our email or postal mailing lists, please submit your request to the address specified in the "Customer Support-FAQs" section on this Site. Please include your name, email address and postal address in your request. We will endeavor to comply with your requests as soon as reasonably practicable. However we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
We offer you certain choices about how we communicate with you and what information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward. You can choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails, or contacting us as specified in the "Customer Support-FAQs" section on this Site. Please include your name, email address and postal address if you send us your request by email or postal mail.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was updated.
Children and Privacy
No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of SteveMadden.in to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, neither SteveMadden.in nor any of our service providers can ensure or warrant the security of any information you transmit to us over the Internet. Any such transmission is done at your own cost and risk. International
Limitation on Liability
IN NO EVENT SHALL STEVEMADDEN.IN OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF STEVEMADDEN.IN HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE.
STEVEMADDEN will not be liable for short delivery or defective Goods unless a claim is notified by you in writing within 7 days of delivery in accordance with Return and Exchange Terms. The notification must include the invoice number, delivery note number and details of the claim. STEVEMADDEN will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation hereunder by reason of any event or circumstance outside the reasonable control of STEVEMADDEN, including but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.
You expressly understand and agree that STEVEMADDEN and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if STEVEMADDEN has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related services.
SteveMadden.in follows a '30 day no questions' asked return policy. Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original box along with the original invoice and put a “Return” sticker on the box. This sticker is available with every parcel sent to you. Once you have packed it, please contact us via email, chat or telephone and we will have it picked from your end. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. The 30 Day Return Policy is applicable to all products sold on SteveMadden.in While damaged or defective footwear are also covered under the 30 Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Product specific policies: Items should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances: - Damages due to misuse of product - Products with tampered or missing serial or UPC numbers or labels - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. After inspection we will confirm if the merchandise is in acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. However, in case of COD orders we will issue a store credit for that particular amount.
Store credit is an outstanding credit on a Customer account that can be applied to an Invoice as a Payment. You can use this store credit amount anytime while shopping on SteveMadden.in. In case you require a cash refund for the store credit amount, please contact us via email, chat or telephone and we will refund you the amount by cheque.
SteveMadden.in does not offer direct exchanges.
Free Shipping within India
Free Shipping is only valid for shipping addresses in India.
Shipping Confirmation Emails
We will send you a shipping confirmation email when all or part of your order is shipped. The email will include the Courier tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can check the status of your order anytime by clicking on ‘My account’ on the header of the stevemadden.in or on ‘Track my order’ on the footer of the site.
Shipping in Multiple Packages
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
Tracking Your Order
You can check the status of your order anytime by clicking on ‘My account’ on the header of the stevemadden.in or on ‘Track my order’ on the footer of the site. We will also keep you updated on your order status via email.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Most items are available to ship in 2 business days unless otherwise noted.
Zone A Cities
Normal: Orders placed before 4pm will be delivered within the next working day
Max: All orders will be delivered within 3 working days
Zone B Cities
Normal: Orders placed before 4pm will be delivered within the next 3-4 working days
Max: All orders will be delivered within 5 working days
Zone C Cities
Normal Delivery: Orders placed before 4pm will be delivered within the next 5-6 working days
Max: All orders will be delivered within 7 working days